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Haopee, these stories are awful! A dog goes missing and one is bruised up after grooming? How does this happen?
I remember in the 1990s Petsmart had a bad reputation for grooming. There was a widely publicized story of a cat that had it's front teeth knocked out when they tried to put a leash on it (one of those type they use at the vets). I think they've improved things since then.
I remember taking Sierra to our local store for baths for her first 6 months. My arthritis made it difficult to get her in and out of the tub. It seemed easier to pay them $15 to bath her every few weeks. The employees were all in the 17-21 range and were not well trained. They couldn't take instructions, either.
My dog hated having her nails trimmed. She would bite me when I attempted it. So, I had specific instructions in her file not to attempt her nails. When I came in to pick her up, she was trapped under a table with an employee on top of her trying to trim her nails. I was furious! The answer I got back was the package includes nail trimming and they are required to provide it.
I found another groomer for her baths. It took her two years to get Sierra to trust her to trim her nails. She had to muzzle her just to get close. The previous groomers only made things worse and traumatized her further.
Now, that doesn't compare to losing someone's dog during grooming. I cannot imagine how that even happens.
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