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It is not about management, it's the store policy. They are in it for profit, not really for the love for pets. Just look at how many dead fish they have in every tank. They don't treat them as live creatures. It is simply another shelf item for them.
The problem isn't just with chain stores, although the chain stores probably have it the worst. Mom and pop shops can be bad too if they aren't really into pet hobbies themselves, or worse they know their stuff but they don't bother to tell you.
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