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Will with the chain stores, it is the management, the upper, corporate management, in my opinion. Most of the employees are young, and very willing, and wanting, to help. And most of them love animals. But the stores seem to offer no training whatsoever, much less require it. I mean, to keep the american corporate analogy, could you imagine going into home depot, and ask about an electrical outlet, and none knew a damn thing about electricity, but they read you shouldn't stand in water while changing it, and their uncles friend told them our was alright to just guess on which breaker to turn off. They answer your question, admit if they don't know, &b our find someone who does.
The mom & pop places are a complete crap shoot. I think most of them start out with good intentions, and then get overwhelmed. They may be experts on one thing, fish, or reptiles, or birds, etc... Or maybe two, then try to sell things they don't know much about. It would cost allot of money to staff a privat pet store with knowledgeable people in every area all the time.
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