RE: If you own a pet store, would you let visitors take photos of your pets?
I think the discussion's gone off on a tangent a little bit, away from the original discussion. But I agree, bad service will bite businesses in the ass eventually. It makes me think back to around 12-13 years ago when I was a young boy (around 10-11 years old) and Pokémon was the biggest craze. As such, I often bought Pokémon cards with my friends, but this one shop was selling fakes. After I discovered they were fake, I went to the shop owner who said, "Oh yeah, whaddya gonna do?! They're not fake. Go on, call Trading Standards!" And that's what I did, with the help of a friend's mother. Some men in black suits came over to my house and took away my cards. After their analysis, they ordered the shop owner to refund every customer who had bought Pokémon cards, banned him from selling them, and confiscated all of them. I must have dealt a fairly large blow to their business since they had a lot of school kids buying the overpriced cards.
Ever since, the owners of that shop have given me the evil eye. I guess bad experiences go both ways. Having worked in customer service I know that customer satisfaction is possibly the most important thing in business. Wait a minute, now I've gone off on a tangent too. Oh, blast it. Well, moving on...
How would you feel if others took videos in your store? I'd feel a little uneasy about that.
My favourite colour is green, my favourite number is 19.