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Most pet store employees either do not know what they are talking about, or can't be bothered to explain to every clueless customer walked in. I can't blame the second group too much. Too much explaining can lead the customers suspicious of the pet store employees just try to sell them more stuff, which is often the case. Yes they often need more stuff than they thought in order to set it properly for a pet. One time while I was shopping in the new Pet Supplies Plus in town, my explanation to another customer on what was needed to get a fish led him to ask me if I was trying to sell him something. I can imagine it is the same with all other pets. Most people are clueless and don't even think they need to know more.
I think there should be some kind of law to force licensed pet stores to provide free correct full basic guides for all first time pet owners. It can be done easily and cheap by simply give them a card with a link to the needed information online.
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